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Customer Service Representative - Call Centre

Apply now Job no: 493482
Work type: Casual
Location: Sydney
Categories: Customer Service

Our Story

Scentre Group is the owner and operator of 41 Westfield shopping centres in Australia and New Zealand. Our purpose is to create extraordinary places, connecting and enriching communities.

A career with Scentre Group fosters the chance to be part of a company that is transforming the digital and physical retail space. Work with great people and add value to a tangible product you can see.

Our National Parking Team is responsible for steering and optimising the performance of Scentre Group’s Controlled Parking sites (currently at 23 of our 41 shopping centres across Australia). The National Operations Centre (NOC) is our centralised support function for our parking environments that deals with inbound customer parking queries.

Your opportunity

As a Customer Service Representative, you’ll provide a positive, pleasant and memorable experience to our customers via the various means and support systems made available to you. You’ll play a key role in our Parking Experience team, resolving customer calls with relation to any queries, concerns or issues in our parking environments.

You’ll be joining a diverse and inclusive team, where you’ll be resolving a high volume of calls from our customers. Your focus is to ensure our customers are left with a positive experience when leaving our Living Centres!

A snapshot of your role:

  • Receive incoming calls from customers in our parking environments
  • Utilise an advanced software solution to interact with customers
  • Liaise with site-based personnel to guide them to assist customers where required
  • Educate customers on our parking regulations for future visits
  • Data entry and digital documentation of interactions and solutions

The role is being offered on a casual basis, where you’ll be rostered on for an average of 20-30 hours a week, mostly in evening shifts. Our NOC is open 7 days a week, and we’re looking for candidates who are able to work between 11.30am to 11: 30pm.You’ll be paid as per the Clerks Private Sector Award in our weekly pay.

What will set you apart from the rest?

You’ll be a passionate, innovative, customer focussed individual who enjoys working in a high performing culture! You’ll also be able to demonstrate:

  • You’re a passionate customer service advocate who has experience in customer service!
  • You’re a confident and articulate communicator, with a great telephone manner
  • You have a proven ability to manage difficult stakeholders

What sets us apart from the rest?

  • Diverse career paths across our vertically integrated business
  • Ability to innovate in a company that not only encourages it but will facilitate it

All successful candidates will be required to complete a video interview. We will be using email as the primary method of communication; please ensure you check your emails regularly to monitor the progress of your application.

If this sounds like you, apply today to make extraordinary happen! Should you have any questions, or want to discuss the role further, please reach out to Kylie Stephens, Talent Acquisition Business Partner, on 02 9028 8349.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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