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Service Desk Analyst – Level 1 Support

Apply now Job no: 493841
Work type: Permanent Full Time
Location: Sydney
Categories: IT

Our Story

A career with Scentre Group fosters the chance to be part of a company that is transforming the digital and physical retail space. Start your career at Scentre Group and find a workplace you can call home.

Based in Sydney, Scentre Group has a reputation for innovation and experience. Each Westfield living centre, owned and operated by Scentre Group is a retail, social and cultural hub at the heart of the communities we serve. We create the most vibrant and social retail destinations that improve the lives of these communities.

Our Technology team strives to automate and streamline core business processes, and ensures systems and infrastructure is appropriate for flexible business growth and change.

Your opportunity

We’re currently seeking a motivated Service Desk Analyst to join our Employee Experience Services team. This is a fast-paced, busy and varied role, where day to day you’ll respond to user calls and assist in resolving Level 1 issues using the ITIL methodology.

You’ll be a first port of call for supporting our staff across the business needing assistance with IT. Throughout the span of the call, you’ll identify the user’s issue, explain technical information to the user, and take the steps to resolve. Where required, you’ll also escalate unresolved issues to our wider IT division for specialised assistance. In addition to this, you’ll also add value by identifying common or repetitive issues and develop proactive solutions.

We’re offering the position on a permanent basis, which will work on a fortnightly rotating roster. Our roster runs between 8am and 6pm, Monday to Friday, and will be for an 8-hour day (full-time hours).

What will set you apart from the rest?

This is a fast-paced and high-volume environment, so it’s important that you have a sense of urgency, a high degree of self-motivation, and you’re able to maintain great customer service under pressure. You’ll be a strong communicator, with excellent attention to detail, and enjoy working in a team.  

Ideally you’ll have experience in a similar position or within a technology service desk environment. If you haven’t yet had the chance to work within a Technology team, you’ll be able to demonstrate knowledge of technology practices instead.

What sets us apart from the rest?

  • Diverse career paths across our vertically integrated business
  • Ability to innovate in a company that not only encourages it but will facilitate it
  • Attractive benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts and ability to purchase extra annual leave
  • We’re recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and committed to creating a workplace culture in which women and men are equally represented, valued and rewarded

If this sounds like you, apply today to make extraordinary happen! Should you have any questions, or want to discuss the role further, please reach out to Ali Long, Talent Acquisition Business Partner, on 02 9358 7066.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time

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