Christmas Customer Service Ambassadors – Westfield Miranda
Job no: 495483
Work type: Casual
Categories: Customer Service
Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’
At Christmas, our customers look forward to experiencing the Christmas spirit at their local Westfield living centres that simply can’t be experienced anywhere else; which is why we are currently seeking Ambassadors to join our Westfield Customer Experience team to make this Christmas extraordinary!
Our Ambassadors play an important role in elevating the Christmas shopping experience by making it easy, festive and fun for our customers. Our Services team work across all service areas including Concierge, Valet, Car Park and Hands-Free Shopping (dependant on centre). These roles will focus on delivering the highest quality customer experience every day to over 27,000 customers across Australia and New Zealand.
What sets you apart as a Westfield Christmas Services Ambassador?
- You are customer-obsessed and ooze enthusiasm and positivity
Always willing to go above and beyond for our customers and retailers; making a difference to their day
Embody patience, empathy and know how to operate in the moment and remain present within a fast-paced retail environment
You are personable and genuinely love interacting with customers
You are curious; think on your feet and like to think ‘outside the box’
Empowered to rectify and resolve customer questions
To be successful in these roles, it is important you feel both comfortable and confident to work cross functionally throughout our Customer Experience team across all service areas (Concierge, Carpark and Valet – including, assisting with the parking of valet vehicles, opening car doors, assisting guest aligning from their vehicles and providing traffic management & navigational assistance during our busy periods in the carpark).
These positions will commence in October/November 2021 until January/February 2022 so regular availability is essential for these roles
Adequate flexibility to work across a 7-day week (Monday-Sunday) including Public Holidays
To be considered for a Services Attendant position, a full open manual drivers’ licence is required to operate valet vehicles and the Company buggies.
All successful candidates will be required to complete an automated video interview as part of our screening process, a medical assessment and need to be comfortable to walk up to 10,000 steps per shift and feel at ease on their feet for up to 8 hours. We will be using email as the primary method of communication, so please ensure you check keep an eye on your emails to monitor your application status.
Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
This is a seasonal casual position and is the perfect chance to shine, gain valuable experience get your foot in the door for a career at Scentre Group.
If this sounds like you, please click ‘apply’ today to start an application to become a Westfield Christmas Ambassador and make someone’s Christmas Extraordinary! Should you have any questions regarding these positions, please don’t hesitate to email our dedicated Christmas Talent Acquisition team, via [email protected].
Advertised: AUS Eastern Daylight Time
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