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Services Coordinator - Westfield Kotara

Apply now Job no: 496940
Work type: Permanent Full Time
Location: Sydney
Categories: Facilities Management

Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

Your opportunity

We have an exciting opportunity for Services (Facilities) coordinator to join the Westfield Kotara team.

Reporting into the Facilities Manager, the Facilities Coordinator plays an integral role in ensuring that the Centre facilities are maintained and continuously improved for optimum service delivery to our retailers and enhance the overall customer experience.

Your role and responsibilities will include, but not be limited to:

  • Support the centre team day-to-day in delivering best-in-class hard and soft services to deliver excellence in customer and retailer experience
  • Administer the asset management computerised maintenance management system (CMMS) for all work order management and prioritisation
  • Assist with the delivery of asset initiatives for environmental and sustainability targets. Improve on delivery of these targets through enhanced reporting and influencing behaviour with key stakeholders
  • Ensure all asset maintenance, repair and capital works are accurate, delivered on time and budget and completed to the best possible standards
  • Communicate effectively with a variety of key stakeholders from within the business and beyond
  • Build engaging relationships with service providers to ensure deliverables are completed, compliant, on time and within budget
  • Respond to and resolve customer and retailer problems in relation to facilities’ services; partner and collaborate on cross-team projects
  • Have a clear understanding and shared accountability for the delivery of Reactive Maintenance SLAs.

The role is being offered as a full-time permanent position based at the centre.

What will set you apart from the rest?

  • Relevant experience in retail, property, hospitality, facilities or building management
  • Trade qualifications/experience - ideally electrician, air conditioning technician, fire technician, refrigeration mechanic or data technician experience
  • Project management experience. 
  • Strong customer service focus and exceptional administration skills.
  • Proven capabilities in supervising contractors, clarifying instructions and priorities to stakeholders
  • Technology-literate and able to use business and building management systems and software
  • Ability to deliver across 7-days a week in a dynamic environment

What will stand out will be your dedication to always looking for ways to learn and show initiative within both our team and the business in areas such as sustainability for example. You’ll have a history of building a strong rapport with internal and external stakeholders and thrive in an evolving environment.

What sets us apart from the rest?

  • A collaborative, welcoming, inclusive and supportive culture
  • Gender-neutral parental leave – 18 weeks paid with no qualifying period.
  • Life Leave – additional five days paid leave to use however you like on top of your four weeks annual leave.
  • Diverse career paths - Opportunities to cross-skill and develop working with over 70 different professions within the team.

Our diverse and inclusive workforce is not only something we’re proud of but something we’re committed to. We encourage and support our people to bring their ‘whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.

Should you have any questions, or want to discuss the role further, please reach out to the Talent Portfolio Lead - Customer & Strategy - Kylie Stephens,[email protected].

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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We acknowledge the Traditional Owners and communities of the lands on which our business operates.
We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.
We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.
Scentre Group
About Us

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ABN 66 001 671 496

85 Castlereagh St Sydney NSW 2000

GPO BOX 4004 Sydney NSW 2001

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