Your opportunity

As part of the Facilities Management team, you will support our Asset Team in delivering extraordinary experiences every day. You will be responsible for the integrated management and maintenance across our Westfield Riccarton destination.

Reporting into the Facilities Manager, the Facilities Coordinator plays an integral role in ensuring that the Centre facilities are maintained and continuously improved for optimum service delivery to our retailers and enhance the overall customer experience.

Day-to-day you will be responsible for:

• Supporting the centre team day-to-day in delivering best in class hard and soft services to deliver excellence in customer and retailer experience.
• Assisting with the delivery of asset initiatives for environmental and sustainability targets. Improve on delivery of these targets through enhanced reporting and influencing behaviour with key stakeholders.
• Ensuring all asset maintenance, repair and capital works is accurate, delivered on time and budget and completed to the best possible standards.
• Communicate effectively with a variety of key stakeholders from within the business and beyond.
• Build engaging relationships with service providers to ensure deliverables are completed, compliant, on time and within budget.
• Respond to and resolve customer and retailer problems in relation to facilities’ services; partner and collaborate on cross-team projects.
• Have a clear understanding and shared accountability for the delivery of Reactive Maintenance SLAs.

This role is permanent full-time and based at Westfield Riccarton, with a Tuesday to Saturday roster.

There will also be additional Duty Manager shifts from time to time as part of a rotating roster.  A day in lieu will be given to counteract these shifts.

• The Duty Manager assumes responsibility for being the Chief Warden during an emergency and provides leadership across the Centre teams to ensure delivery of an exceptional Customer Experience and to provide a safe and secure environment.

 What sets you apart

What will stand out will be your dedication to always look for ways to learn and show initiative within both our team and the business in areas such as sustainability for example. You’ll have a history of building a strong rapport with internal and external stakeholders and thrive in a fast paced and evolving environment.

• Relevant experience in retail, property, hospitality, facilities or building management
• Strong customer service focus and exceptional administration skills
• Proven capabilities in supervising contractors, clarifying instructions and priorities to stakeholders
• Technology-literate and able to use business and building management systems and software
• Ability to deliver across 7-days a week in a dynamic environment.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your annual leave, 18 weeks gender-neutral paid parental leave for primary carers, and free parking at your local Westfield destination.

Discover more about working with us. 

Applications close: 2 September 2026 (unless filled prior).