Your opportunity

As a Systems Executive, you will oversee the daily support and management of the technology platforms that enable our Customer Care Centre (CCC). You’ll lead the delivery of new solutions and growth initiatives, ensuring all technical requirements are met and managed. Partnering with Digital Technology and Parking Technology teams, you will contribute to shaping and delivering the Technology Roadmap for our Customer Contact strategy. Your focus on system stability, innovation, and continuous improvement will be critical in enhancing performance and delivering outstanding customer experiences.

Day-to-day you will:

• Engage with internal teams, and third-party vendors to gather requirements, provide updates, and address any concerns.
• Take ownership of projects, create project plans, and establish timelines, milestones, and deliverables.
• Oversee the deployment process, including system configuration, customisation, integration, and testing.
• Develop frameworks to mitigate risks and proactively address any technological challenges that could arise for the Customer Care Centre
• Maintain and support day-to-day system performance, including troubleshooting and issue resolution
• Manage user access, system setup, and configuration to support team needs
• Ensure workstation technology (laptops, headsets, monitors) is maintained and fit-for-purpose
• Monitor system performance and identify issues or risks impacting service delivery
• Support continuous improvement of systems, workflows, and team environment

This role is a permanent, full-time position.

What sets you apart

To succeed in this role, you will bring a combination of technical capability, strong organisation skills, and a proactive mindset in fast-paced environments.

• Previous experience using applications such as, Zendesk, FlinQ and Microsoft 365 is highly advantageous
• Strong technical capability, with confidence in quickly learning and navigating new systems
• Excellent organisational skills, enabling effective management of competing priorities
• Clear communication skills, with the ability to engage and collaborate with a range of stakeholders
• A proactive, solutions-focused mindset with the ability to troubleshoot issues and drive effective outcomes

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.  If you require support or adjustments during the application process, please contact us confidentially at [email protected].

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

Applications close: Friday, 3rd July 2026 (unless filled prior).