This Christmas, join a team that's all about creating memorable experiences for our customers and local communities. As a Concierge Team Member, you'll help create a safe, welcoming and seamless experience for every customer who visits our destinations, making every interaction a moment that matters.

Why Join Us?

• Build valuable customer service and teamwork skills
• Join a fun, supportive and inclusive workplace
• Be part of the energy and reward of one of the busiest times of the year

As a Concierge Team Member, You Will:

• Deliver friendly and helpful customer service
• Promote and sell Westfield Gift Cards and other customer services
• Welcome customers and provide directions, information and helpful solutions
• Build genuine connections by understanding customer needs and offering support
• Support festive events, activations and surprise-and-delight moments throughout the season

You'll Be Great for This Role If You:

• Love helping people and creating memorable experiences
• Bring a friendly, enthusiastic and positive approach to every interaction
• Confidently engage with customers in a fast-paced and busy environment
• Enjoy working as part of a team to deliver exceptional service
• Go above and beyond to support customers and retailers

To be successful in this role, you must be available to work from September through to January, including evenings, weekends, and public holidays. Full availability throughout November and December will be highly regarded. This is a fixed-term contract that concludes on 31 January 2027.

About Us

At Scentre Group, we're the team behind 42 Westfield destinations across Australia and New Zealand. Every Christmas, we help create extraordinary festive experiences that bring our communities together, and we'd love you to be part of it.

Apply Today

• Submit your application by clicking Apply
• Shortlisted candidates will be invited to complete a video interview, followed by a Group Assessment Day or a one-on-one interview. If you require an alternative interview format, please contact  [email protected]
• Keep an eye on your email for recruitment updates

Applications close: 18 September 2026 (unless filled sooner).