Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be part of a company that is transforming the digital and physical retail space.

Our Purpose is creating extraordinary places, connecting and enriching communities. Our Plan is to create the places more people choose to come, more often for longer. Our Ambition is to grow by becoming essential to people and communities and the businesses that interact with them.

Your opportunity

As part of the National Facilities Management team, you will support our Asset Team in delivering extraordinary experiences every day. You will be responsible for the integrated management and maintenance across the Westfield Riccarton living centre.

Reporting into the Facilities Manager, the Facilities Coordinator plays an integral role in ensuring that the Centre facilities are maintained and continuously improved for optimum service delivery to our retailers and enhance the overall customer experience.

Your role and responsibilities will include, but not be limited to:

• Supporting the centre team day-to-day in delivering best in class hard and soft services to deliver excellence in customer and retailer experience
• Assisting with the delivery of asset initiatives for environmental and sustainability targets. Improve on delivery of these targets through enhanced reporting and influencing behaviour with key stakeholders
• Ensuring all asset maintenance, repair and capital work is accurate, delivered on time and budget and completed to the best possible standards
• Communicate effectively with a variety of key stakeholders from within the business and beyond
• Build engaging relationships with service providers to ensure deliverables are completed, compliant, on time and within budget
• Respond to and resolve customer and retailer problems in relation to facilities’ services; partner and collaborate on cross-team projects
• Have a clear understanding and shared accountability for the delivery of Reactive Maintenance SLAs.

The role is being offered as a full-time permanent position based at the Westfield Riccarton living centre, working across a Tuesday – Saturday 8am – 4:30pm roster (5 days).   

There will also be additional Duty Manager shifts from time to time as part of a rotating roster.  A day in lieu will be given to counteract these shifts.

• The Duty Manager assumes responsibility for the Chief Warden during an emergency and provides leadership across the centre teams to ensure delivery of an exceptional Customer Experience and to provide a safe and secure environment.

What will set you apart from the rest?

• Hands-on maintenance experience, trade qualification is advantageous
• Relevant experience in retail, property, hospitality, facilities or building management
• Strong customer service focus and exceptional administration skills
• Proven capabilities in supervising contractors, clarifying instructions and priorities to stakeholders
• Technology-literate and able to use business and building management systems and software
• Ability to deliver across 7-days a week in a dynamic environment

What will stand out will be your dedication to always look for ways to learn and show initiative within both our team and the business in areas such as sustainability for example. You’ll have a history of building a strong rapport with internal and external stakeholders and thrive in a fast paced and evolving environment.

What sets us apart from the rest?

• Diverse career paths across our vertically integrated business
• Ability to innovate in a company that not only encourages it but will facilitate it
• Competitive benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and well-being discounts and the ability to purchase extra annual leave

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work each day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility, disability and alongside other initiatives. 

If this sounds like you, apply today and work for a company you’ll be proud to represent.