Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

The Customer Care Centre is our key, centralised customer-excellence support function for our parking environments dealing with inbound customer parking queries.

Your opportunity

As a Customer Care Specialist, you will ensure high levels of customer service are consistently demonstrated and will support the day to day operations. You’ll provide a positive and memorable experience to our customers via the various means and support systems made available to you. You’ll play a key role in our Parking Experience team, resolving customer calls with relation to any queries, concerns or issues within our Living Centres across Australia.

Key accountabilities for our Customer Service Specialists, include:

• Manage day to day Call Centre operations whilst maintaining and achieving agreed business deliverables.
• Use business knowledge to investigate, troubleshoot and resolve customer service inquiries.
• Contribute to an environment of customer service excellence.

What will set you apart from the rest?

You’ll be a passionate, innovative, and customer-obsessed superstar, who enjoys working in a high performing culture. You’ll be able to demonstrate:

• Previous experience in a customer service environment (hotel, guest services, retail or similar)
• You’re a confident and articulate communicator with excellent verbal and written communication skills.
• You have a proven ability to manage difficult stakeholders and customer queries.

We are searching for Customer Care Specialists to join the team on a casual basis. The role is based in our Customer Care Centre in Western Sydney (Parramatta) and you must have the availability to work across a 7-day roster. The ability to work weekends and Public Holidays is essential. The shifts vary from morning, day and night. The centre operates opening hours from 7am to midnight. It is ideal that you are flexible to work across the various shift times.

What sets us apart? 

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

If this sounds like you, apply today to make extraordinary happen!