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Centre Experience Executive - WA Carousel

Apply now Job no: 497772
Work type: Permanent Full Time
Location: Perth
Categories: Customer Service, Centre and Retail Management

Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

Your opportunity

We are seeking expressions of interest to join our WA Westfield living centres as a Centre Experience Executive.

As a Centre Experience Executive, you will be an integral part of our commitment to nurturing talent within our Westfield Centre experience teams. Our focus is on providing you with fast-tracked on-the-job experiences that will not only support your growth but also enable a seamless transition into a role within one of our centres at the conclusion of the 12–18-month program.

Throughout this dynamic program, you will have the opportunity to complete several rotations across key departments in our centres. These departments include Marketing, Risk and Security Management, Finance and Administration, Retailer Relations, Customer Experience, and Facilities Management. Each rotation will provide valuable insights and expertise to help you develop a comprehensive skill set and a deep understanding of our operations.

We believe that this program will pave the way for your professional success and open up exciting career prospects within our organization.

The rotations will allow you to (but not limited to):

  • Gain knowledge of Scentre Groups retailer relations and management to ensure a positive outcome for all parties.
  • Support our Facilities Management team with exposure to building and stakeholder management, WH&S including contractor inductions and permits.
  • Gain an overview of the Centre Management financial model and management to ensure successful outcomes for the business.
  • Conduct centre walk with team members to view key customer touchpoints and hear from the team on current NPS performance and feedback.
  • Spend time in the (Marketing) Brand Experience Team to develop a working knowledge of centre activation and vibrancy.
  • Contribute to customer and retailer focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation and delivery.
  • Dealing with Centre incidents and emergencies in accordance with company procedures.

This role will be offered as a permanent Full-time position based at one or more of our Westfield living centres (open to locations across WA).

What will set you apart from the rest?

The talent we are looking to attract will be;

  • Customer obsessed and wanting to deliver extraordinary experiences every day
  • Solid in their commercial acumen, with high levels of curiosity, ability to influence and a motivated self-starter
  • Entrepreneurial in spirit, a team player with passion and integrity
  • An energetic people-person who enjoys interacting with customers and has an ability to achieve a level of service that consistently meets and exceeds the expectations of our customers
  • Able to communicate and engage broad audiences

What sets us apart from the rest?

  • Diverse career paths across our vertically integrated business
  • Ability to innovate in a company that not only encourages it but will facilitate it
  • 4 weeks annual leave, plus 5 days life leave for year. Additionally 18 weeks Parental leave and 2 volunteer days per year.

We encourage and support our employees to find a balance in their work lives and what is important to them outside of work by embracing a flexible approach to how they work. If you're able to perform the requirements of the role and need some form of flexibility to do so, we're open to your application and ideas on how we could make it work.

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work each and every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility, disability, and alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

If this sounds like you, apply today to make extraordinary happen!

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.

Any email communication regarding an employment opportunity with us will come from a email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: [email protected].


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We acknowledge the Traditional Owners and communities of the lands on which our business operates.
We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.
We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.
Scentre Group
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ABN 66 001 671 496

85 Castlereagh St Sydney NSW 2000

GPO BOX 4004 Sydney NSW 2001

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