Our Story
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.
Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’
Your opportunity
Reporting to the Head of Gift Card & Customer Contact the Gift Card Systems & Vendor Manager focuses on multiple aspects of the customer experience. This role leads the technical and operational facets of the Westfield Gift Card business, covering both physical and digital products across B2B and B2C channels in AU & NZ.
Responsibilities include contract and supplier management, compliance, program strategy, and initiative execution. The role also collaborates closely with Digital Technology teams to drive the Technology & Enablement Roadmap for the Gift Card product strategy, including:
- Lead strategic & operational initiatives
- Robust execution planning and related launch activities
- Identifying and managing prioritisation and interdependencies
- Stakeholder management Drive engagement and consultation across teams, identifying opportunities to improve customer and frontline experiences. Developing and presenting business cases for internal alignment.
- Lead the operational functions of the Gift Card Business, including day-to-day management, leading a team, and managing compliance, contractual, and continuous improvement initiatives.
- Manage a focused program of work around fraud management and loss prevention, collaborating with the Finance Team and Performance, Insight & Assurance Team to identify opportunities for enhancement.
- Manage operational relationships with key vendors, including relevant contractual elements.
- Ensure vendors and product development are managed in alignment with regulatory and legislative requirements.
- Lead the planning and delivery of vendor Request for Tenders
What will set you apart from the rest?
- Customer-focused with a strong grasp of commercial and operational metrics.
- Ability to balance strategic and operational priorities from a product management and technical perspective.
- Proven experience in product management, including driving development roadmaps, lifecycle management, and operations.
- Proven experience in vendor management and the RFP process.
- Compliance and Risk knowledge related to the Gift Card industry (AU & NZ) highly regarded.
- Efficient and organised; able to prioritise effectively for self and others.
- Understanding of, or ability to quickly learn, the payments and banking ecosystem.
- Awareness of the challenges and opportunities in Westfield Destinations
What sets us apart from the rest?
- A collaborative, welcoming, inclusive, and supportive culture
- Life Leave – additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross-skill and develop working with over 70 different professions within the team.
- Free onsite parking
Our diverse and inclusive workforce is not only something we are proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work each and every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility, disability, and alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
If this sounds like you, apply today to make extraordinary happen! Should you have any questions, or want to discuss the role further, please reach out to Kylie Stephens, Talent lead, on [email protected]
