Commercial Retail Manager

Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space. Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

Your Opportunity

The Commercial Retail Manager is responsible for making commercial recommendations and negotiating outcomes that ensure a consistent, effective and commercial approach to the prevention, management and collection of rental arrears and promotional allowances with our Retailers. The purpose of the role is to also build strong retailer relationships that improve retailer advocacy

Role requirements:

• Negotiate and recommend commercial outcomes with Retail Partners, including rental collections, promotional allowances, payment plans, and lock-outs within delegated authority limits.
• Manage retailer rent collection, resolve billing issues, and support optimal lease performance in partnership with Leasing & Retail Solutions (L&RS).
• Coordinate lease lock-outs and terminations with L&RS.
• Manage retailer electricity recoveries across Scentre Group and third-party networks.
• Maintain strong knowledge of retailer lease obligations, rights, and relevant legislation to ensure compliance.
• Conduct quarterly reviews of the Schedule of Tenancies (SOT) to ensure accurate retailer income and billing.
• Ensure all retailer charges are accurate, transparent, and explainable.
• Identify and manage enterprise risks in line with Scentre Group's risk appetite and compliance requirements.
• Use internal and external insights to improve retail performance and develop effective arrears and promotional allowance strategies.
• Build strong retailer relationships and customer-centric partnerships that support commercial outcomes.
• Collaborate with RAS, L&RS, Centre Experience, Retail Experience, and Brand Experience teams to resolve issues and optimise retailer performance.
• Partner with Finance to ensure timely income recognition and billing.
• Work with Legal teams to progress arrears recovery.

What will set you apart from the rest?

Experience in the following:

• Tertiary qualified – preferably property, business or retail experience.
• 5 years’ experience in debt collection, retail property management or with a national retailer
• Skills -Commercially astute, good oral and written communication, strategy, negotiating and influencing, building relationships, resilient, executive presence/represent the company

We are the place where talent thrives

We promise to respect, inspire and develop you, and do work that matters.

We are committed to providing a range of benefits that support our people in all aspects of life. Our benefits include financial assistance, family support, community engagement, growth and development opportunities and health and lifestyle support to create a positive work life balance as you grow your career with us

Some of our most exciting and unique benefits include:

• Life Leave – additional 5 days paid leave to use however you like on top of your 4 weeks annual leave
• Gender neutral parental leave – 18 weeks paid with no qualifying period
• Free parking at your local Westfield destinations

Our diverse and inclusive workforce is not only something we’re proud of but something we’re committed to. We encourage and support our people to bring their ‘whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI+, Mental Health and Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce. 

Apply today- Applications close Friday 21st August.