Your opportunity

Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

As the Customer Services Supervisor at Westfield Albany, you will lead by example and instil best practices within your team. You will provide a high level of personalised and professional service and offer all Westfield customers solutions around their retail and shopping needs.

This is a 12-month parental leave cover based at our Westfield Albany destination with free parking available at the centre.

Day-to-day you will be responsible for:

• Proactively engaging with customers to deliver exceptional service.
• Leading and motivating our Customer Services team by spending time on the desk, interacting with our customers and leading by example
• Overseeing the training and development of your team
• Managing rosters, payroll and gift card sales and promoting Westfield products and services across all facets of the business
• Directing communication between Customer Services and Retailers

What sets you apart

You will be someone who lives and breathes customer service - a passionate, innovative, customer obsessed individual who enjoys working in a high performing culture. You will also possess the following;

• Experience in customer-facing roles such as hotel, retail, or guest services.
• Next level people skills with the ability to influence and engage at all levels
• Proven people leadership skills with the motivation and drive to develop and inspire your team and those around you, with a passion for helping your team to deliver the best possible guest experience
• Be able to recognise and utilise individual team talent to the best of their ability
• Strong problem-solving skills and the ability to work both independently and as part of a team.
• Availability to work flexibly across a 7-day roster, including weekends and public holidays (duty management shifts will be a requirement)

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

Discover more about working with us: https://www.scentregroup.com/careers/working-with-us

Applications close: Friday 18 September 2026 (unless filled prior).